New Telephone System: 13th June 2018
The practice has moved on to a new telephone system and over the next couple of weeks you may experience a few teething problems as staff get use to the new system. Please bear with us during this period.
If you do experience any problems with the telephone system then please let me know by emailing to firstname.lastname@example.org, stating exactly the problem you have experienced.
This information will then be passed onto our new telephone supplier so they can rectify any problems with the system that patients have experienced.
Thank you for your co-operation, Practice Manager.
Our phone lines are busiest between 8 am and 9 am and then again at 2pm to 3pm. During these times you could experience up to a 20 minute wait. If you are not ringing for an on the day/emergency appointment you may find it easier to ring later in the day.
Kind regards - The Partners
Ear Syringing – Stopping Service
The surgery will be ceasing this service at the end of April 2018. This decision has been made due to the amount of nurse time that is being used ( over 1K appointments a year), and the increasing pressures on primary care.
Please read the Ear Wax Patient Guide for information on how to care for your ears.
Ear irrigation is a non-funded service and is not part of the doctors NHS contract. Recommendation from the Basildon and Brentwood Clinical Commissioning Group is for patients in the first instance to use over the counter remedies
CCG commission services for Primary Care can be contacted on 01268 594350
ACCESS TO INFORMATION IN YOUR PATIENT RECORD
From the 31st March 2016 the Practice will be providing an additional service through the on-line system. This service will allow registered users to see information that is coded in their medical records. Many of you have already signed up for access to the service for booking your appointments on-line and for ordering prescriptions on-line but to access this coded information you will be required to come into the surgery to re-register. This is because we do need to ensure that you are made fully aware of the service and the obligations of the practice and yourselves. You will be given a patient information leaflet in regard to the new service and, in turn, we will have to check your records to ensure that there is no sensitive material contained therein, prior to facilitating your registration. If you would like access to coded information or are new to the on-line service and wish to access everything, please call into Reception, WITH PHOTOGRAPHIC IDENTIFICATION, and speak to one of the Reception Team. Further information on this new wave of online services can be found on the NHS Choices website at http://www.nhs.uk/pages/home.aspx then search for Billericay Medical Practice, Billericay.
As part of our review of the on-line system we are going to be changing the age for enabling parents/guardians to access the service on behalf of their children. Currently, if you have access for one of your children this will be removed once they reach their 16th Birthday and the young person in your family will be notified accordingly. The new age will be 14 years.
LUNCHTIME CLOSURE OF RECEPTION
As from April 2016, the Doctors Reception area will be closed between the hours of 1pm to 2pm.
Anyone who needs to contact the surgery urgently between these hours should call the normal surgery number of 01277 658071.
PRIMARY CARE HUBS
APPOINTMENTS FOR GPs IN THE EVENINGS AND ON SATURDAYS AND SUNDAYS
As you may be aware the Government is driving forward the message that it wants a 24/7 NHS Service. With this in mind your Practice, along with some colleagues, has formed an organisation called BB Healthcare Solutions and we have been awarded some funding through a project known as the Prime Ministers Challenge Fund.
This fund has enabled us to look at what additional primary care services we can provide to our patients and has allowed us to now open surgeries that will gave patients the opportunity to book routine appointments between 6.30pm and 8.00pm Monday to Friday and between 8am and 8.00pm Saturday and Sundays. These appointments are for GPs, Nurses and Health Care Assistants.
To manage this effectively, we cannot open every surgery across the locality so we have set up three premises where you can be offered appointments during these hours.
There will be one site based in Billericay, Basildon and Pitsea
All the sites will be manned by fully qualified GPs, Nurses, Healthcare Assistants & District Nurses whom our organisation has recruited to work on our behalf.
For our surgery, we have been allocated more than 150 appointments per week.
Given that Billericay Medical Practice already provides a high standard of access to our patients we hope that you will work with us to spread the word that we have taken on this venture to try and meet patient expectation of evening and weekend appointments albeit, at present, the appointments will not be on these premises.
Should you wish to avail yourself of one of these appointments please contact the surgery in the usual way and request an evening or weekend appointment and the receptionists will advise you of the availability.
We hope this venture is a success and I would welcome any comments with regard to the level of service received if you do attend an appointment at one of these sites.
Should you have any questions in regard to this matter, please do not hesitate to contact the surgery on email@example.com.
The new organisation does have a Project Manager operating the business and, if there is a question that we cannot answer, with your permission we will forward any comments on to her. Their website can be found at www.bbhealthcaresolutions.co.uk/.