Available for Purchase (Self Care)
If you do experience any problems with the telephone system then please let me know by emailing to firstname.lastname@example.org, stating exactly the problem you have experienced.
This information will then be passed onto our new telephone supplier so they can rectify any problems with the system that patients have experienced.
Thank you for your co-operation, Practice Manager.
Our phone lines are busiest between 8 am and 9 am and then again at 2pm to 3pm. During these times you could experience up to a 20 minute wait. If you are not ringing for an on the day/emergency appointment you may find it easier to ring later in the day.
Kind regards - The Partners
Ear syringing is not carried out at this Pracitce
Please read the Ear Wax Patient Guide for information on how to care for your ears.
Ear irrigation is a non-funded service and is not part of the doctors NHS contract. Recommendation from the Basildon and Brentwood Clinical Commissioning Group is for patients in the first instance to use over the counter remedies
CCG commission services for Primary Care can be contacted on 01268 594350
ACCESS TO INFORMATION IN YOUR PATIENT RECORD
From the 31st March 2016 the Practice will be providing an additional service through the on-line system. This service will allow registered users to see information that is coded in their medical records. Many of you have already signed up for access to the service for booking your appointments on-line and for ordering prescriptions on-line but to access this coded information you will be required to come into the surgery to re-register. This is because we do need to ensure that you are made fully aware of the service and the obligations of the practice and yourselves. You will be given a patient information leaflet in regard to the new service and, in turn, we will have to check your records to ensure that there is no sensitive material contained therein, prior to facilitating your registration. If you would like access to coded information or are new to the on-line service and wish to access everything, please call into Reception, WITH PHOTOGRAPHIC IDENTIFICATION, and speak to one of the Reception Team. Further information on this new wave of online services can be found on the NHS Choices website at http://www.nhs.uk/pages/home.aspx then search for Billericay Medical Practice, Billericay.
As part of our review of the on-line system we are going to be changing the age for enabling parents/guardians to access the service on behalf of their children. Currently, if you have access for one of your children this will be removed once they reach their 16th Birthday and the young person in your family will be notified accordingly. The new age will be 14 years.