Your GP Practice team and how they are continuing to care for you and your family
I am writing this letter in response to the understandable concerns of some patients about access to their GP, and to other members of the primary care team, following negative newspaper reports and unhelpful comments from some officials and politicians who should know better. General practice, including your GP practice in Essex, has remained open throughout the Covid pandemic and continues to provide the best possible care to patients despite the obvious strains on the NHS and our colleagues in Social care.
Appointments are now delivered either face to face, or by telephone or online, and “triage” or sorting of patient needs and requirements is now routine in order to provide the most suitable response in terms of effective and timely access to the correct clinician. You will have noticed an increasing range of professionals within your practice and its wider team, as this is intended to improve your access to care and to relieve pressure on your GP.
A few numbers to illustrate the problems faced by your practice:
- Nationally, 10% more GP appointments were delivered in the last year compared with two years ago, even though general practice is not an emergency service.
- 5 million appointments were delivered in general practice in May 2021, as well as 8.5 million vaccination appointments. (General practice has delivered around 70% of the successful national vaccination programme)
This illustrates the increasing demand on the service, and at a time when GP numbers are generally falling, meaning more patients than ever are trying to see each GP.
Many of you have been affected in different ways by Covid including Essex GPs and their staff. Though it may take years for the NHS to recover, practices will continue to provide services to our patients and at the same time are preparing for a challenging autumn and winter. The South Essex Local Medical Committee is aware of this additional strain and will continue to support practices to care for you and your family.
I ask that you work with your practice to maximise the care they can give both to you and your fellow citizens, and to remember that we are all in this together.
Dr Brian Balmer
Chief Executive, North and South Essex Local Medical Committees
Structured Medication Reviews
As part of the Billericay Primary Care Network, (All Billericay GP Surgeries) a company called FIRZA have been asked to perform Structured Medication Reviews on behalf of our patients.
These reviews will be performed by a qualified Pharmacist.
A member of staff from FIRZA will be contacting patients to invite them to make an appointment with a pharmacist for the review.
If you receive a call then please ensure that the company clearly states that they are calling from FIRZA regarding a Structured Medication review.
The Structured Medication Reviews are to review your medication only.
If you have any concerns on who has contacted you regarding this service or would like further guidance then please contact the surgery.
Due to the Coronavirus all appointments will be telephone appointments only until further notice.
If you have already booked a face to face appointment and become unwell then please do not attend the surgery but give the surgery a call
As the phones will be very busy, please remember that you can also use the e.consult service to contact the surgery. This can be found on the right hand side of the home page
Mayflower High School
We would like to thank the Mayflower Design and Technology Department for their kind donation of visors that they have kindly made and donated to the practice.
We would like to thank Sew4Community for their kind donation of scrubs to the practice.
This was a very generous and kind thing to do that has helped the clinicians stay safe during these difficult times.
Talkback – CCG news
Available for Purchase (Self Care)
Our phone lines are busiest between 8 am and 9 am and then again at 2pm to 3pm. During these times you could experience up to a 20 minute wait. If you are not ringing for an on the day/emergency appointment you may find it easier to ring later in the day.
Kind regards - The Partners
Ear syringing is not carried out at this Practice
Please read the Ear Wax Patient Guide for information on how to care for your ears.
Ear irrigation is a non-funded service and is not part of the doctors NHS contract. Recommendation from the Basildon and Brentwood Clinical Commissioning Group is for patients in the first instance to use over the counter remedies
CCG commission services for Primary Care can be contacted on 01268 594350
ACCESS TO INFORMATION IN YOUR PATIENT RECORD
From the 31st March 2016 the Practice will be providing an additional service through the on-line system. This service will allow registered users to see information that is coded in their medical records. Many of you have already signed up for access to the service for booking your appointments on-line and for ordering prescriptions on-line but to access this coded information you will be required to come into the surgery to re-register. This is because we do need to ensure that you are made fully aware of the service and the obligations of the practice and yourselves. You will be given a patient information leaflet in regard to the new service and, in turn, we will have to check your records to ensure that there is no sensitive material contained therein, prior to facilitating your registration. If you would like access to coded information or are new to the on-line service and wish to access everything, please call into Reception, WITH PHOTOGRAPHIC IDENTIFICATION, and speak to one of the Reception Team. Further information on this new wave of online services can be found on the NHS Choices website at http://www.nhs.uk/pages/home.aspx then search for Billericay Medical Practice, Billericay.
As part of our review of the on-line system we are going to be changing the age for enabling parents/guardians to access the service on behalf of their children. Currently, if you have access for one of your children this will be removed once they reach their 16th Birthday and the young person in your family will be notified accordingly. The new age will be 14 years.