To set up SystmOnline for the first time:

• visit the surgery with photo ID so we can confirm your identity
• we will give you a username and password
• go to SystmOnline or use the app to register

Reset Passphrase

Patients can reset the Passphrase themselves, by completing the steps below:

1. Go to the password reset page
2. Enter the Account ID and the Organisation Code your GP practice have provided as well as your personal email address
3. Select "re-issue Passphrase"
4. Your new Passphrase will be emailed to your verified email address

If this does not work the GP practice needs to issue a new third-party passphrase which is done through your clinical system.