Appointments

Urgent appointments can be booked for the same day, but you will not be able to choose which doctor you see; the appointment will usually be with whichever doctor is on duty for emergencies on that day.

• phone us on 01277 658071, Monday to Friday from 8am

During emergency appointments, please do not:

• Ask to discuss more than one problem (unless you think they could be related)
• Ask for repeat prescriptions
• Ask us to have a quick look at another family member; please ask for two consecutive appointments if this is required.

To request a routine appointment in the next 7 days:

• use our online system via the link at the top of this page
• phone us on 01277 658071, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice before 10am.

Home visits will normally be made after morning surgery and before afternoon surgery.

We regret that transport difficulties are not a reason for a home visit.

The surgery runs an extended hour’s surgery on a Saturday morning.  These appointments are all bookable in advance and are run from one of the local HUB surgeries. 

The Partners have recently reviewed the position on patients who arrive late for their appointment and have implemented the following procedure.

Any patient who arrives late for their appointment may at the discretion of the clinician be asked to wait until a break becomes available in their clinic before the patient is seen.

Any patient who arrives after the clinic has finished will be asked to make another appointment.

Patients who regularly turn up late will, at the partners' discretion, be written to and where necessary appropriate action taken.

Thank you for your co-operation.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01277 658071, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

We occasionally have medical students from London University attached to the practice. They are all about to qualify as doctors and an learning about general practice. We hope you will wish to help them, but if you do not wish the student to be present during your consultation with the doctor, please let us know. The receptionist will inform you if a student is present.